Learner Workspace FAQ

FAQ is where you will find the answers to most of your questions, if however you are unable to find what you require use the form on the Contact menu to send us your query and a LNC representative will contact you.

How do I Log In?

You must first purchase a Learner Workspace account to access this service.

 

Creating A Log-in Account

 

Account Creation

  • Click on the login menu tab on the top right hand side of the Homepage. 
  • Select signup for a LNC account and complete the form.
  • LNC will send you your account details via email.

If you are an existing user - Sign-in

  • Enter your user name and password using the site login tab on the top right hand side of the Homepage or go to the Learner Workspace page on the Services menu.
  • Use the Log-in-Workspace Account submenu on the left hand side of the page to sign in.

How can I contact LNC?

For further information and support on any of our services, please contact our Customer Support team on:

Phone: +44 (0)20 154 0331

E-mail: info@thelearningnuggets.com

Complete Contact form: Contact Form

You will also find other methods for contacting us by clicking here.

 

What is LNC Workspace

LNC Workspace is a personalised collaborative environment for learners and a place to manage eRooms, your learning network, news, calendars, documents & files, forums and polls.

eRooms: are a place for managing learning projects and can also be used for managing documents and processes for wider project management activities.

  • People: manage contacts
  • News: specific to individual
  • Calendar: book appointments, organise meetings and events
  • Documents: manage learning documents and files, share with co-learners
  • Forum: join and post comments to various forums
  • Poll: participate in polls and surveys from organisations, rate learning
  • Help: How to guide for Workspace
  • Video Conference Call:
  • Start Chating (web chat, phone, click-to-dial):
  • MyLearning Network: manage my network, create, delete, amend, invite

What Does LNC Workspace Include?

LNC Workspace is web-based software that allows our learners to share information, manage learning, collaborate with other learners or key stakeholders such as eTutors and work more efficiently. LNC Workspace uses Secure Socket Layer (SSL) technology to ensure that the information held is secure. It is inexpensive, always on and available anywhere that you have an Internet connection.

LNC Workspace users have a personal home page and seven different tools under eRooms as well as video conferencing, chat, blogs and MYLearning Network functionalities.

eRooms are private sections of your LNC Workspace for separate learning initiatives and cohorts/learning communities. You can:

  • Edit and share files and folders in the document library.
  • Discuss and record issues with other members of your learning network in the conversations forum.
  • Track important milestones and dates in the event calendar.
  • Assign tasks and track work to completion using the task list.
  • Participate in surveys and polls
  • Initiate blogs, contribute to blogs and participate in discussion forums
  • See your learning community members that are online and chat with them. You can:
    • See who is online in your LNC Workspace.
    • Send members instant messages without needing to download software.
    • Communicate across different networks.
    • Email members without looking up their email address.
  • Track information about the people and communities with whom you conduct your learning. You can:
    • Share and store contact details for people and communities.
    • Track events.
    • Store and track contracts.
    • Keep reminders of actions to complete for learning activities.

What does LNC Workspace cost?

LNC Workspace costs $7.50 per user per annum.  However, users you invite to access project folders and files can do so free of charge, that means you can share your site with all your employees, customers, and partners at no cost.

To create an eRoom, calendar, forum, polls, networks, upload files and folders or any other feature you have to be a registered user.

For further information on the LNC Workspace packages available and prices, please see LNC Workspace

Where can I learn more about LNC Workspace?

To learn more about the features downlaod the factsheet available on the Learner Workspace service pages .

I am an existing customer. How do I order & add Learner Workspace to my account?

If you are an existing LNC customer and want to upgrade to LNC Workspace you need to register for the service by purcasing an account.

For further information about LNC Workspace and how to order it, please see LNC Workspace.

.

How do I upgrade my account?

You can upgrade your account at any time by selecting the Upgrade option from the sub menu. (If the menu item does not appear you should use the green User Panel at the top of the page sign-in before upgrading.

If you are upgrading, you can elect to use the same credit card details or change to a new credit card. All payments are monthly subscriptions.

Currently, LNC Workspace can be paid for using Paypal, commonly used credit cards or through your local bank. Please refer to the MyWorkspace Account Purchase page for instructions. You can also generate a Pro Forma invoice automatically and pay the relevant amount by cheque at the local bank (please see relevant regions).

You can also see your monthly bill total, including VAT, on the Manage My Account page. To display the Manage My Account page, click on the Settings link and select Account Information.

Gold & Silver service customers can purchase upgrades to gold and silver accounts via our secure server using Paypal, a credit card or paying at your local bank. Please refer to the MyWorkspace Account Purchase page for instructions. You can also generate a Pro Forma invoice automatically and pay the relevant amount by cheque at the local bank (please see relevant regions).

 

How Learner Workspace subscription period?

You will need to register and pay for a Workspace account.  This can be done through the Workspace services menu page. 

What is the subscription period?

Subscriptions to Workspace are annual subscriptions (minimum).

What credit cards can I use?

Currently, you can pay for Learner Workspace with Paypal, Mastercard, Visa or at your local bank (please see payments page for local instructions).

Can I be invoiced for Learner Workspace?

Yes but currently for orders less than 500 Learner Workspace is only available via Paypal, credit card subscription or by paying at your local bank prior to an account being issues (please see the payments page for additional instructions).  If you are an organisation and wish to discuss orders greater than 500, please contact us using the attached form.

Am I locked into a Learner Workspace subscription?

Learner Workspace are an annual subscription.  You can cancel your order within seven (7 days) days of ordering and receive a refund.  Cancellations requested after this period will not be refunded.  

If you need to cancel your account within the 7 days please email the Learner Workspace team at: support@thelearningnuggets.com.

Please provide any feedback to the support team.

How does Learner Workspace integrate with Microsoft Office?

LNC recommends having Internet Explorer 7 and Office 2003 Professional (or above) to use Learner Workspace with Microsoft Office effectively.

You can use Learner Workspace with Microsoft Office to:

  • Send a calendar invitation for events created in the Workspace calendar.
  • Edit Word, Excel and PowerPoint documents within Learner Workspace without having to download them first.
  • Drag and drop files between your Desktop and Learner Workspace.

Can I synchronise data with Microsoft Outlook?

Contacts and tasks are not currently synchronised with Microsoft Outlook.  All Calendar events to which you are assigned are sent to you via a standard Outlook iCal event in email. This allows you to accept or decline the invitation so that it is added to your Outlook Calendar.  As a Workspace user, you will receive these invitations for any Calendar events created in the Learner Workspace or any eRoom to which you have been invited.

To turn off these invitations, click on the Settings link to display the Settings page and untick the I want to receive document alerts and meeting notices box.

How do I bulk load contacts from Microsoft Outlook?

Currently, contacts must be manually entered into the Learner Workspace contact lists.  LNC is working on tools to help you load your contacts from Microsoft Outlook into Learner Workspace and will notify you when these tools become available.

What are the LNC Workspace rules of use

LNC Workspace house rules

There are lots of ways to work on Learner Workspace.  For example:

  • Creating your own learning community/network
  • Manage you learning documents and share files
  • Commenting on a learning forum
  • Engaging in a community
  • Promoting an event
  • Create surveys and poll your network

In order to ensure all our members and guests enjoy the best possible experience every time they visit, we have created a simple set of house rules. These should be followed at all times and especially when contributing content to the site.

General rules

1. Be respectful and courteous: While we can't always be in agreement with each other insults, ridiculing, flaming and racism will not be tolerated. Please refrain from publishing:

  • Language of an offensive or sexual nature
  • Criminal accusations, slander or libellous content
  • Blasphemous, racist or defamatory comments
  • Threats against the personal safety or property of others

2. No illegal or offensive content: This includes sexually explicit or violent material and content which condones or encourages unlawful activity or that which could endanger the safety or well-being of others. Content protected by copyright should not be published without the explicit agreement of the owner.

3. No spam allowed please: Keyword spamming is where multiple irrelevant words or phrases are published; or where communities and events or projects are created, with the sole intention of attempting to improve search engine rankings. This is prohibited anywhere on LNC Workspace environment as it has a negative impact on the experience of others.

4. No false information: Please do not post information or content which you know to be false or incorrect or attempt to impersonate someone else.

How do I create a profile

Your personal profile contains information about you, what your interests are and links to other online profiles and websites.  Completing your profile will help us make recommendations about which communities, events and contacts might be of interest to you. Your personal profile can be completely private or limited so that only your chosen contacts can see it.

How do I join a learning discussion

Take part in the ongoing discussions (Forum) in one of the many public learning communities currently available or create your own on a subject of your choice.

How do I ask a question

Each learning community has its own questions and answers section so you can post a question direct to the community members (Forum) or answer an outstanding question from another member.

How do I make new contacts

LNC Learning Communities makes it easy for you to quickly build a network of personal learning contacts by recommending members that have similar interests to yours. You can also browse profiles associated with communities, events and other members.

How do I find events

The events area allows members to promote upcoming events and invite others to indicate their attendance. You can even create a community linked with an event so members have the opportunity to discuss it.

Enrolling as an eTutor

At LNC we work with subject matter experts to provide eTutoring support for our learners.  All eTutors go through a verification process and are qualified teachers or subject matter experts (working in industry and have experience specific to the area advice on).

We welcome both relevant local and internationally qualified subject matter experts, if you are interested and believe you have the right credentials and experience please select the Enrol as an eTutor icon on the left hand side submenu to take you to the registration where you can follow the process for registering.

Terms of Use | Privacy Policy
Powered by CustomPublish | Design by mindResin © 2012 Learning Nuggets Company.